Question 1

TREATMENT

Accepted Answer

Permanent Makeup, Li-FT Tattoo Removal, Scar Rejuvenation and Scar Micropigmentation is NOT suitable for everyone.Please DO NOT book a treatment if: You are under the age of 18 yearsAre Pregnant, breastfeeding or undergoing IVFHave a heart condition or pacemakerHave scars that are less than 12 months old and scars that are still pink/red or purple in areasHave recently had surgery or have surgery plannedHave recently had eye surgery or proceduresHave a bleeding or blood clotting disorderAre currently taking any blood thinning medicationAre currently taking AntabuseHave a known transmittable HIV, Aids or Hepatitis or shingles infectionHave a skin disease or infection on the treatment areaHave new scar tissue on the treatment areaHave any raised birth marks, moles or warts on the treatment areaGet Keloid scarring/HyperpigmentationHave uncontrolled Diabetes Have Epilepsy Have birth marks or port wine stains in the area to be treatedHave a nickel allergy or underlying known skin conditionAre undergoing Chemotherapy or Radiotherapy: Doctors approval may be necessaryHave had Botox or Dermal Fillers in the last 4 weeks.Have had a face lift in the last 3 months  You must inform me of the following: If you bruise or scar easilyHave any known allergiesHave TrichotillomaniaHave asthmaHave any thyroid disorders Undergoing any hospital treatment: Doctors approval may be necessaryGlaucoma or any any eye condition or disease: Doctors approval may be necessaryDiabetes: Doctors approval may be necessaryKidney or Liver Disease - Doctors consent is requiredAre taking steroids such as Cortisone, Roaccutane, Accutane, Retin-A or Renova: We may need Doctors approval and will not treat until 6 months after medication has stopped. If you suffer with cold sores - You will need to use an anti-viral medication 5 days prior to and 5 days after any lip treatments as coldsores can result in lost colour.Skin Peels: AHA's, Lactic Acids, TCA or Laser Peels - you must wait 4 to 6 weeks until no traces of redness before booking.Eyelash Extensions - These must be removed professionally 1 week before an eyeliner treatment.Eyelash Growth Serums - These must be stopped at least 3 months before an eyeliner treatment for your safety. Sun beds, heat treatments and direct sun should be avoided 1 week before your procedure. Giving Blood - You must wait 4 months post treatment to give bloodMedical Imaging & MRI or CAT Scans - You must inform your radiologist that you have had a treatment done as the pigment particles could be misinterpreted as abnormalities.Laser Treatments - You must inform your laser technician if you have had any micropigmentation in the area to be lasered as our pigments contact an ingredient called TITANIUM DIOXIDE in which can turn black under the laser.  Please note - You must inform me immediately if your medical history changes.In the event that I am unable to perform a treatment due to incorrect or insufficient information being provided, I reserve the right to refund any deposit or fees paid.By booking a treatment you are agreeing to our booking terms and conditions. A patch test must be carried out 48 hours prior to your treatment and you will be provided with pre treatment information. PMU By Jo is not responsible for any reaction that occurs after the treatment. All treatments must be attended solo and there is strictly no filming allowed during the treatment time. You will be required to sign medical history and treatment consent forms for every treatment that you have. All medical information provided must be accurate. By signing our treatment consent forms you are agreeing to have understood our full booking terms and conditions.A photo of the treatment area is taken for our record and insurance purposes.For all Permanent Makeup Treatments: If you having a permanent makeup treatment you are agreeing to the treatment area/s we are working on and the shape and colour of the treatment, the full procedure being carried out, any risks that may occur during and after the treatment and following the aftercare.The treatment area may appear dark at first and 50 to 70% of the colour may be lost as scabbing clears. Further treatment/s may be needed to achieve the correct balance or the skin may reject the ink which is completely out of our control. There may be some level of discomfort during the treatment and the treatment area may be pink, red, raised, swollen or bruised after a treatment.There is no guarantee on the number of sessions required for any areas of the skin that do not take ink pigmentation and discolouration/migration may occur.  Refunds cannot be issued if results are not fulfilled.  Underlying skin conditions or poor aftercare could also cause infection, scarring, ink migration or discolouration and there is no guarantee how the pigment ink will react under the skin. Refunds cannot be issued if this should occur. Some areas of the skin may not take the ink pigmentation at all, which is completely beyond our control.Hair Strokes:  These may heal powdery or blurry under the skin due to oils under the skin which is out of our control.  Symmetry: We may use measuring string and callipers for guidance, however no persons face is entirely symmetrical therefore by agreeing to the shape and colour on the treatment consent form, you understand that the treatment area will not be perfect and may differ slightly.Areas of the face which can include scar tissue, previous skin trauma, oily based areas, milk spots, spotting, acne, dry or chapped skin may not take the pigment ink at all during the treatment or during the aftercare which is beyond my control and refunds cannot be issues for undesired results.  Botox and Fillers: We are not responsible for any facial asymmetry or symmetry issues where treatments have healed uneven or where botox or fillers has caused any facial or lip asymmetry and a permanent makeup treatment may enhance this. Eyeliner and lip treatments can require several sessions to get required results.A permanent makeup treatment is for one treatment only.  You must wait a minimum of 6 weeks between each treatment to allow the stages of healing and the skin to heal properly.A 6 week top up treatment must be booked after 6 weeks  and both a 6 week top up and annual top up treatment are for one treatment only, if you require more treatments you will be charged accordingly. Any top up appointments  booked after 10 weeks will be charged as a mid year treatment.For those with oily based or very dry skin, do not heal well and fail to follow aftercare instructions may require more treatments, which are charged accordingly to cover costs. A maximum of 3 to 4 top up sessions can be booked.Any further treatments or touch ups required will be charged accordingly to cover my costs. All new clients will be charged the full price of a new treatment.  I do not offer any correctional, top up or annual top up work on new clients.Permanent Makeup By Jo is not responsible for any previous semi permanent makeup treatments carried out by another artist, which may have caused any damage to the skin, or pigmentation discolouration and we cannot guarantee how the ink will react in the skin during the treatment, during the healing process and afterwards.There is a higher risk of hyper-pigmentation, hypo-pigmentation in darker skin types and skin types V and VI which is beyond our control. Permanent Makeup by Jo is not responsible for any results of imperfection where the desired results are not achievable and refunds cannot be issued for this.Scar Rejuvenation and Micropigmentation:If you are having Scar Rejuvenation you are agreeing to the treatment area/s we are working on, the full procedure being carried out, any risks that may occur during and after the treatment and following the aftercare.There may be some level of discomfort during the treatment and the treatment area may be pink, red, raised, swollen or bruised after a treatment. Scabbing will occur during that healing process and it can feel itchy and sore.We cannot guarantee the number of sessions required, how the skin will heal and if the ink will take or migrate under the skin which is completely out of our control.There is a higher risk of hyper-pigmentation, hypo-pigmentation in darker skin types and skin types V and VI which is beyond our control. Permanent Makeup By Jo is not responsible for any previous scar rejuvenation/needling/colour micropigmentaion or therapy/laser treatments carried out by another specialist, which may have caused any damage or changes to the skin, pigmentation left in the skin, pigment discolouration.We cannot guarantee how the pigment colour will react in the scar area during the treatment and during the healing process.Permanent Makeup by Jo is not responsible for any results of imperfection where the desired results are not achievable and refunds cannot be issued for this.LiFT Tattoo Removal:If you are having LiFT Tattoo Removal you are agreeing to the treatment area/s we are working on, the full procedure being carries out, any risks that may occur during and after the treatment and following the aftercare. Li-FT Tattoo Removal is for one treatment only and you will be charged per session.  You must wait a minimum of 8 weeks between each session.There is no guarantee on the number of sessions required or the quality of the outcome following each session.  Li-FT treatments can  cause bruising, swelling, bleeding and scabbing and further ink migration. Poor aftercare can result in bruising, infection, migration and scarring. There will be no refunds if the desired lightening result is not achieved or the ink has reacted under the skin.  Aftercare must be followed and issues cannot be refunded for poor aftercare or failure to achieve the desired result. Following the treatment of Li-FT there may also be a risk of skin discoloration where the ink is less visible and there is damage to the skin from trauma caused by previous tattoo work, underlaying skin issues, skin damage or Li-FT Treatments. Permanent Makeup by Jo is not responsible for any results of imperfection where the desired results are not achievable and refunds cannot be issued for this.​

Question 2

AFTERCARE

Accepted Answer

I will provide every client for Permanent Makeup with an aftercare pack which you must follow to ensure your treatment stays at its best and heals correctly.

I will provide every client with aftercare information for all Li-FT Removal treatments, which must be followed to ensure the treatment area heals correctly.

The treatment area must be kept clean dry for the following 5 days. Any use of soaps, cleansers, creams, abrasive products, bleach or hair removal products and any heat treatments including saunas, steam rooms and sun beds must be avoided.

The use of sun beds, direct sunlight and facial and chemical peels will prevent healing and can also reduce the life span of your permanent make treatment.

Poor aftercare and failing to follow my aftercare instructions can result in bruising, infection, migration, scabbing, discolouration, loss of pigment, patchy and uneven treatments. Permanent Makeup By Jo is not responsible for failure to follow the advice given and the risks mentioned which beyond my control and the client takes full responsibility for.

Question 3

BOOKING

Accepted Answer

A deposit is required to secure your booking.

Card details are required when booking a consultation or treatment online.  Your card will not be charged, however charges will be applied if you fail to meet my booking terms and conditions policy or give 72 hours notice of cancellation.

There is a £5 fee when ordering a patch test online and this will be deducted from the final balance due on the day of the treatment. This charge is non refundable if you have a reaction to the patch test or DO NOT book a treatment for any reason. 
 
By booking a treatment and paying a deposit you are confirming that you have fully read and understood our Terms and Conditions and understand that micro pigmentation is a process that carries with it possible consequences associated with this type of procedure including but not limited to infection, scabbing, inconsistent colour and migration/spreading of pigments and that there may be some discomfort and that redness/bruising/swelling may also occur.

One free consultation space will be allocated, any further consultations or assessments will be charged accordingly to cover my costs.

All bookings are subject to availability at every location and must be booked in advance.  Treatments are not offered on specific days and times as requested by the client.
 
Deposits are redeemable against a full price treatment and are non refundable.  
 
All booking fees are non refundable.

All 6 week top ups must be booked within 10 weeks of the first treatment date and Annual Top ups must be booked within 12-18 months of the first treatment date to receive an Annual Top up fee.

Question 4

BOOKING POLICY

Accepted Answer

All appointments must be attended solo.  I reserve the right to refuse treatment to anyone who does not attend the appointment alone.
 
You must not be under the influence of drugs or alcohol when attending your appointment.

I reserve the right to refuse treatment or time to anyone who demonstrates unsuitable, threatening or unkind behaviour and full fees will be required/refunds will not be given should we have to stop the treatment. .

No filming or photographs are to be taking during the booking time and refunds will not be given should we have to stop any treatments.

Treatment and Consultation spaces should be booked for treatment purposes only.

The minimum age for a treatment is 18 years of age.  I reserve the right to refuse treatment to anyone under the age of 18, even with parental consent.  I may require valid proof of identification.
 
Anyone under the age of 16 is not permitted in our treatment room due to insurance reasons.

A card number is required to secure your booking online and will only be charged if you fail to show for a treatment or give less than 72 hours notice of cancellation.

Question 5

CANCELLATIONS

Accepted Answer

For Treatments, all deposits and fees paid are non refundable but transferable if more than 72 hours notice is given and only if we are able to find a new date. Appointments which are transferred to another date can only be transferred once. After this, all deposits will be lost and FULL COST of the treatment cost will be required. Cancellations must be done by email or by calling me directly, messages on social media platforms will not be accepted as they may be missed or not received.Please note that bookings can only be changed once and if cancelled or amended for a second time, the deposit will be lost and the remaining balance (full cost of treatment booked) will be charged. For notice of cancellation within less than 72 hours for all appointments will result in full charges being applied to cover my loss of costs. These costs must be paid in full before attending your next appointment. Cancellations include any unforeseen circumstances, illness and force majeure.  This must be paid within 7 days to avoid further charges that may apply and legal action will be taken.For all 6 Week Top Up Appointments, there will be a £25 charge if you fail to attend, amend or cancel your appointment at any time to cover my loss in business costs. This must be paid in full before attending any future bookings.For all Consultations, there will be a £10 charge if you fail to give 72 hours notice, to cover my loss in business costs.  This must be paid in full before attending any future bookings. Further charges will apply if the invoice is not paid within 7 days.Appointments can only be changed once, after this further charges will apply to your next booking and must be paid in full before attending your appointment.Failure to show 15 minutes after your appointment start time will result in your appointment being immediately cancelled and charges will apply. In the unfortunate event of me having to cancel your appointment, all fees will be refunded or transferable to my next available date.Please note: For all bookings made online via my booking system, your card details are required to secure your booking. Your card will not be charged however charges will be applied if you fail to cancel your appointment within 72 hours notice and further charges may apply as per my terms and conditions.

Question 6

PAYMENT

Accepted Answer

Your deposit can be paid by invoice, bank transfer when booking your treatment online.
 
Your remaining balance will be due in full on the day of your first treatment either by cash or card payment and the outstanding balance may vary depending on the treatment type required and deposits paid.

Treatment prices may vary depending on the type of treatment style and detail as requested by the client on the day of treatment.

For online bookings, a card is required to secure your booking and charges will be applied if you fail to cancel your appointment within the 72 hours notice required.

For Paypal Pay Later invoices, an additional 2.9% plus 30p transaction fee will be applied to the invoice to cover my charges lost through the transaction. 
PMU By Jo is not responsible for any further fees or charges occurred from late or non payment.

Question 7

GIFT VOUCHERS

Accepted Answer

Gift vouchers are only valid for 6 months from the issue date.
Gift vouchers can be purchased by cash or card for any given value.                         
Gift vouchers can only be used towards the full value of any treatment and cannot be used for any promotions or offers.
Gift vouchers cannot be used for any cancellation fees, missed appointment fees or further charges applied.
Gift vouchers are strictly non-refundable and non-transferable.
Bookings are subject to availability.